Delete your account
You can ask us to delete your OctaGems account and its data at any time. This applies to the OctaGems Android app, web app and website.
1. How to request deletion
- Email support@octagems.com from the email address on your account, with the subject “Delete my OctaGems account”.
- Include your name and your company name.
- We will confirm the request is from you, delete the account, and email you when it is done.
Before you ask: deletion can't be undone. If you want a copy of your records, export them first or ask us when you write.
2. What we delete
- Your account details, such as your name, email address and sign-in details.
- Notification tokens for your devices.
- If the whole company account is closed: its inventory, customers, vendors, memos, job orders, purchase orders, invoices, payments, photos, videos and files.
3. What we may keep
We keep only the records the law requires us to keep, such as billing records needed for tax purposes, and only for as long as the law requires.
4. Company accounts
If you are one of several users in a company account, deleting your account removes your own account details. Business records you entered stay with your company, because they belong to it. To close the whole company account and delete all of its data, the account administrator can email support@octagems.com.